Effective Date: [Insert Date]
At ThemeLeaks, we offer premium digital products (Drupal themes) that are delivered instantly upon purchase. Due to the nature of digital products, we have specific guidelines for when and how refunds may be processed.
Please read this Refund Policy carefully before making a purchase.
1. Digital Products
All products sold on ThemeLeaks are digital and are delivered electronically. Once a theme is purchased and downloaded, it cannot be "returned" in the same way as a physical product.
2. Refunds
As our products are non-tangible, irrevocable digital goods, we generally do not offer refunds after the theme is purchased and downloaded. However, we may consider refund requests under the following exceptional circumstances:
2.1 Theme Not as Described
If the theme you purchased does not match the description or preview on our website, and it cannot be corrected by our support team, you may be eligible for a refund. In such cases, you must provide a detailed explanation and proof of the issue.
2.2 Major Technical Issues
If the theme has major technical issues or bugs that make it unusable and our support team cannot resolve the problem, we may issue a refund. Please note that you must cooperate with our support team and give us a reasonable opportunity to resolve the issue before requesting a refund.
2.3 Duplicate Purchases
If you accidentally purchased the same theme more than once, we will process a refund for the duplicate charge.
3. Conditions for Refunds
Refunds will only be considered if:
- The refund request is made within 14 days of the purchase date.
- You provide clear evidence that the theme has a defect or does not function as described.
- You have allowed our support team to attempt to resolve the issue before requesting a refund.
4. Non-Refundable Situations
We do not offer refunds in the following cases:
- Change of mind: If you decide you no longer want the theme after purchase.
- Incompatibility: If the theme is incompatible with a third-party plugin, module, or software not listed as supported.
- Customizations: If you experience issues after modifying the theme's code.
- Lack of knowledge: If you lack the technical knowledge to use or implement the theme. Our support team can assist with installation, but extensive customizations or third-party integrations are not covered.
5. How to Request a Refund
To request a refund, please contact us at [Support Email] with the following information:
- Your order number.
- The reason for requesting a refund, including detailed information about any technical issues or misrepresentation.
- Any steps you’ve taken to resolve the issue with our support team.
We will review your request within 5-7 business days and respond with our decision. If your refund is approved, it will be processed back to your original payment method within 10 business days.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact our customer support team at:
[ThemeLeaks]
[Your Address]
[Support Email]